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merchant services


merchant services


Testimonials


Just wanted to say great job on the giftbasket, My friend loved it. R.L.


My girlfriend loved the gift and thanks for sending me the tracking information. I called her minutes after she received it. J.G.


Return/Exchange Policy

If for any reason you want to return the gift baskets you bought from us, we are glad to offer a no-hassle and worry-free 30-day money back guarantee. Just return the merchandise you purchased with attached tag(s) and a copy of your invoice and we gladly will issue a refund for the purchase amount. Please note that shipping charges are not refundable.

All returns must be made within 30 days of original purchase date. Please send unwanted merchandise with attached tag(s) and a copy of your invoice to the following address:


Sierra Enterprises, inc..
863 Flat Shoals Rd SE
Bldg C, Suite #334
Conyers, Ga 30094

When your return is received, it will be processed within 7 business days and the credit will be issued to your original method of payment (credit card) within 7 days. We will contact you to confirm the refund via email or over the phone.

We are not responsible for loss or damage of return shipments.

All returns must be made through USPS - the return shipping fees are the responsibility of the customer.

We are not responsible for the lost or damaged items you returned - please make sure you return the merchandise in the sturdy package. Returns sent in envelopes or similar packages will be refused due to potential damage during shipment.

In the case your order is returned to us by US Postal Services marked as refused we will charge the "restocking fee" - 25% of your order's total.

EXCHANGES

If you want to exchange an item, please send it to the above address with a copy of your invoice. On the invoice, indicate what item you would like to get in exchange. We will ship the first exchange to you free of shipping charge (USPS First Class Mail shipping only). If you want your exchange to be shipped by a faster service, please contact us. Please note that in that case you will be charged for shipping. Original shipping charge and your expenses for shipping a return to us will not be refunded or reimbursed.

SPECIAL CONDITIONS

All purchases of the sales items are final, due to reduced prices we will not be able to accept returns on items purchased during promotional sales. If your order qualified for free shipping and you chose to return all or part of it so that the items you kept do not qualify for free shipping altogether, the corresponding shipping charge will be deducted from your refund amount.

We really want to do our best for you - so do not hesitate to call us at 1-800-586-0339 if you have any questions or concerns.